PN
Phumlani N

1 reviews | Active since Dec 2018

16 Dec 2018, 17:30

Wimpy - Disgusting service and undermining staff

Never in my life have I experienced such ill-treatment and undermining in a public place. Wimpy Cape Town international, I am appalled at the stinking service and attitude of the waitresses. On arrival, I was seated for 7 minutes before I was brought a menu, even after constantly making signals at the waitresses, and mins you, there were but 3 patrons in the entire restaurant. I then waited another 10 minutes for a waiter to take my order, when I asked her the reason for the delay, the response was the other waiter said I needed more time, mind you, she did not even greet nor speak to us when bringing the menus. I am extremely disheartened, Wimpy being a franchise I’ve tharily enjoyed for many years, but never again!

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Replies (1)
Wimpy
Wimpy's reply19 Dec 2018, 12:55
Official
Hi Phumlani
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Wimpy Team 

Customer Care Line: ***