KA
KERRY A

1 reviews | Active since Jan 2011

22 Mar 2015, 17:36

Wimpy DBN Beachfront -DISGUSTING!!

I am TOTALLY disgusted by the service and attitude of Wimpy DBN Beachfront! I was entertaining family from up country and decided to treat them to breakfast. On of my local guests asked for scrambled eggs with more egg whites and less egg yolks which she commonly orders from another branch. After AN HOUR of waiting with no word IN A STEAMING HOT RESTAURANT WITH NO WORKING AIRCON we enquired about our food. Our waiter Siya told us that the special order was \the problem"and was holding up our order. AN HOUR FOR SCRAMBLED EGG?? 10 minutes waiting later and having been offended we got up to leave. The manager Nicole quickly ran over and reconfirmed it was OUR FAULT the special order was holding up the kitchen!! I could not believe her DISGRACEFUL attitude. They did not even comp our drinks and spoke to us like dogs"

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Replies (1)
Wimpy
Wimpy's reply23 Mar 2015, 12:26
Official
Hello keza,

Thank you very much for taking the time to report your experience with our DBN Beachfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,