AN
Ayanda N

1 reviews | Active since Oct 2012

17 Feb 2015, 12:29

Wimpy dagwood tastes like wood

I have never been this disappointed with Wimpy food. On Thursday evening, I ordered a wimpy Dagwood sandwich without chips and asked for a takeaway. I received my takeaway quicker than usual and was happy but little did I know what made it quick. I took my takeaway and drove straight home, which is a 2 minute drive from the mall my sandwich was bought. As soon as I arrived home I opened my takeaway and proceeded to eat my sandwich. On the first bite I noticed that the egg was rubber hard and the yolk was dry, so I took the egg out of the sandwich and tried to eat the rest of the sandwich only to find that the sandwich was soggy, the bacon was tasteless and the lettuce and gherkins were clearly old. I had been sold an old inedible sandwich at the price of a fresh one. This was REALLY unexpected and has never happened in any of the other restaurants at Woodlands. I am really disappointed with Wimpy.

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Replies (1)
Wimpy
Wimpy's reply18 Feb 2015, 10:17
Official
Hello AyandaNkabinde,

Thank you very much for taking the time to report your experience with our Pretoria (Woodlands Boul... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care