SM
Sanele M
1 reviews | Active since Aug 2019
22 Sept 2019, 10:07
Wimpy Colesberg Service & Food Sucks
We arrived as a family by the Wimpy in Colesberg. It was busy as Wimpy usually is. However we waiting for 15 minutes to be assisted firstly for just drinks. Thereafter, we waited pretty long for the food, but above and beyond that when the food arrived it was so dry and not nice at all. Seemed like they warmed it up as its quality was not good. We only ate as we had been driving for 9 hours and were very hungry.
Afterwards, I asked one of the waiters Why is your service here so bad? She couldn't care less as she simply said I should ask the waiter that served us. It is as if it didn't even matter that as a customer we weren't happy at all with the service there.
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Wimpy's replyOfficial
22 Sept 2019, 15:50Hi Sanele
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Wimpy's reply22 Sept 2019, 15:50
Official
Hi Sanele
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***