PD
Phumlani D
1 reviews | Active since Jan 2017
21 Mar 2018, 14:13
Wimpy chicken
I ordered the Thrill of the grill which comes with a quarter chicken, boervors and chips. The chicken was not a quarter but instead was half of the quarter. I showed the waitress who took it back to the kitchen but only returned with the same piece of chicken saying that they all the same. She agreed that it's not a quarter chicken but did nothing to rectify the problem. I had my meal and when it came time to pay, I asked if I should pay full price for half the meal I ordered and yes they said I had to pay full price.
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Wimpy's replyOfficial
18 Apr 2018, 12:27We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply18 Apr 2018, 12:27
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,