Wimpy Carlton staff are a bunch of **********

<p>It just recently came to my attention that when a friend and I went to dine out at the Wimpy in Carlton Centre the staff there handed my friend their speed point machine for her to do the payment and when she did it, they insisted the payment was declined. She had to go and queue in 1 of the busy atm machines for her to withdraw the R100 payment she owed at the restaurant. She returned with the money half an hour later and made the cash payment only to discover the following day that they had deducted the money from her account as well.</p> <p> </p> <p>She called the restaurant and she was told to bring a statement which she did and was given the run around for 3 days after and asked to come n numerous times to sort this error. She went back to the restaurant 2 more times and was given different stories but still no refund, after she felt this was both humiliating and costly to keep going back and forth over her R100 refund she gave up on the situation. I have learned that the staff at this Wimpy franchise know their speed point machines are defective and obviously use this to de***** customers. Someone from this store needs to call Penny on ********** 822 ASAP and arrange a refund for that ********** transaction and apologize to her for this situation or this issue will be escalated to both your head office and to anyone else who would be willing to hear what kind of business Wimpy runs.</p> <p> </p> <p>Rgds</p> <p>Sibusiso Khumalo</p> <p> ********** 016</p> <p> </p>