Wimpy Brooklyn your service is terrible!

I ordered a cappuccino at Wimpy Brooklyn, and the waiter who took the order was helping another client. As I was waiting, I asked another waiter to tell him to change my order to orange juice, since the coffee was not done. The waiter refused, and forced me to accept the coffee, he said that the system does not allow change. Wimpy! its 2025 AI ear and your "system" still does not accommodate your clients?