MN
Melanie N

1 reviews | Active since Sept 2011

24 Jul 2018, 11:47

Wimpy Brits for Raw Chicken with an Attitude

This morning I went to Wimpy Brits while I waited for my car to be serviced. I ordered a chicken schnitzel with cheese and mushroom sauce which I ate while I continued worked. I noticed a slightly soft texture but as I was working never really looked at the food until I was nearly finished when I noticed the chicken was raw. I pointed it out to the waiter who apologised and brought his manager who told me she would talk to her boss. A while later the waiter came back and apologised again to which I rep**** ´If I don´t get sick, no problem, if I do then it is´. As I was waiting for my car I was still there when an hour and half later I was approached by another lady who told me she believes there is a problem. When I told her I had complained an hour and a half earlier she said with a smirk, ´But you ate your food´. I explained that I was working and she aggressively said ´But why would you get sick? ´ I asked if she was really going to stand and argue about the likelihood of me getting ill to which she answered, ´People eat raw chicken all the time´. By this time my patience was running thin so I answered ´OK, if there is no problem with it I will be sure to let everyone in Hartbee****rt and Brits know that this establishment is the place to go for raw chicken´. The lady then walked across the restaurant and yelled back at me, ´You do that and I will do the same for your business. It will come back to bite you in the butt.´ As I sit here typing this I can hear her complaining to someone in her office on the top of her voice that I am just after a free meal! (Trust me, if I wanted a free meal, it would not be from this restaurant). Customer service is obviously not high on this restaurant owner´s list of priorities! A simply apology would have sufficed.

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Replies (1)
Wimpy
Wimpy's reply19 Aug 2018, 15:49
Official

Hi Melanie

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***