Wimpy Balfour Park service going down the drain

We went to wimpy for breakfast today, ordered our drinks... A pot of rooobos & a cafe latte, that took 15minutes to get to the table. As we waited for our food orders 4 more tables came in after us... And they all got their food whilst we sat waiting for ours. We ended up asking a different waitress where our food was, 1 minute later our tables waitress came rushing with our food... No cutlery on our tables! We asked her what the problem was... She told us the kitchen was busy with 72 orders for Sasol and that the neighbouring tables were eating before ours because they'd ordered their food online. Our food looked a mess, the tomato Relish on the beef patties had developed a layer, the sunny side eggs were now over easy, the toast was buttered & torn & the bacon had shrunk. The lady was so nonchalant to her compulsive lies & just brushed us off by asking if she should cancel our order. Some guy who was the supposed manager came to our table, trying to get us to agree to a new of food... He didn't look sober or like a manager, he didn't help. We refused to pay for our drinks & left as he was apologising & dismissing all of the lies the waitress had told us, as lies. We've visited this Wimpy a few times but many times individually over the years as its always been the closest, however the service had really become poor to the extent where we have started requesting certain waiter and waitresses who have been there for the longest period over the years. This was greatly disappointing & infuriating as we both work in the food business & always know what to expect, we received terrible attitude, approach & attempt to damage control.