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shirleen F

1 reviews | Active since Aug 2015

28 Nov 2018, 12:04

WIMPY BALFOUR PARK OILY LATTE AND BOILED FOOD WITH BURNT EDGES

I went to Wimpy in Balfour Park Mall Highlands North with my daughter! We ordered our meals and drinks but the experience, the food and drinks were HORRIBLE! I should've just bought Chicken Licken and stayed at home. The waitress brought my cafe latte and it had oil all over the glass(YUC****!! I EVEN HAVE PICTURES!!!), my meal was not complete as per MENU description! I called the manager but she took forever to come but when she came I told her and to she just said oh the oil is from the milk froth(WHAT A JOKE!) I told her i drink LATTE everyday and there's never been a latte with oil from the frothed milk as she claims. then she apologised for the incomplete meal and brought the spinach that was missing on the plate. I returned the meal as well because the chicken breasts were so white and burnt on the edges, the mielies were soggy and black. Nothing was appetising at all! I just paid for my child's burger and we left immediately! PLEASE DO NOT ADVERTISE A MENU YOU CANNOT COOK WIMPY!!!! I CAN EVEN COOK BETTER AT HOME THAN YOUR CHEFS|!!!

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Replies (1)
Wimpy
Wimpy's reply19 Dec 2018, 11:01
Official
Hi Shirleen

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 
Kind Regards, 

The Wimpy Team 

Customer Care Line: ***