1 reviews | Active since Jun 2016

06 Jun 2016, 11:04

Wimpy bad service

<p>Hi There,</p> <p> </p> <p><br />We visited Sabie this weekend and decided to have breakfast at Wimpy we arrived there at 09H00 after calling the waiters two times after 20 minutes the manager Hano served us we have a three year old that was hungry we ordered our food - we waited an additional 15 minutes for our drink after getting up and asking the waiters where our food was they responded it was ready it will be there now we never got the food, eventually at 10H44 we decided they wasted our time and got up - I confronted the lady in front saying we wont pay for our food but only our drinks she called the manager Hano he did not even look up and say sorry or anything he just credited the bill and walked away! Wimpy will never see me again in that area.</p>

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Replies (1)
Wimpy
Wimpy's reply08 Jun 2016, 07:00
Official

Thank you very much for taking the time to report your experience with our Sabie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care

Best regards,