Wimpy atrium worst service

My experience at Wimpy Atrium Overport Durban was completely unacceptable and frankly shocking. The level of incompetence displayed by the staff was beyond belief. Our order was repeatedly wrong, despite very clear instructions — specifically that the kids’ burgers were to have no garnish or sauce. This was ignored. Orders were split up multiple times, creating total confusion and unnecessary delays. We were told items like tea would be brought to the table loke instructed yet instead parts of the order were randomly packed while staff stood around watching a family sit and wait with no food. I stepped away briefly assuming everything was under control, only to return and find that not a single person had been served. When I approached the till, I was met with further frustration. The situation was handled poorly, and I had no choice but to request a refund. To make matters worse, the manager allowed staff to argue and tell their side of the story in their own language in front of customers — completely unprofessional and disrespectful. There is clearly no leadership, no accountability, and no control over staff or basic processes at this branch. My family was left upset and frustrated, and we ultimately walked out. This was not just poor service — it was a complete failure on every level. Serious intervention is needed at this store.