1 reviews | Active since Jan 2016
Wimpy @ kokstad Mount Currie is a Joke
On 27 November 2017 @ 9:5AM
I went in with my 4 & 2 year old for breakfast. I was approached by a tall early 20’s young lady wearing a grey T-shirt. She ******ed is to the table as usual. Where she gave us a menu and told us she would sent a waiter.
We wait the until 9:20AM where I started to lose patience as the kids were uncomfortable and hungry. Then I called another lady who was cleaning the table next to us. I told her we have been waiting for some time now. She apologize Sandi said she would call a waiter to come to our table. I told her that that arrangement was made but no waitress came. We waited up until 9:42 where I decided for the sake of the kids it’s better I go look for food elsewhere. As I was going out I made sure to go to these to ladies to tell them that I was leaving. Again nothing was done. I have no problem waiting for an order but I don’t think I should wait 20min and more to make an order! No. I’m disappointed but I can’t imagine how how my kids feel about this bad experience.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
