Wimpy at Engen Mortimer Convenience Centre in Newcastle

On the 25 October 2017 I placed an order over the phone, 1 and half hours later I went there for collection my order was not done and when the cashier asked them to make my order as I have called earlier on, the ladies who were assisting said I have to wait for one hour there are peoples who are here that have been waiting for their orders as well. They don't care about phone orders they only consider walk ins customers first and they said a lot of rude things, after one hour I asked if its possible to get my refund cos they haven't made my order, they said they will make it later with an attitude of course. It was my first there and the experience i got was disgusting. i will never ever use that Wimpy at Engen Mortimer Convenience Centre in Newcastle.