MJ
Mushfeeka J
1 reviews | Active since Mar 2016
26 Jun 2019, 12:43
Wimpy ****arney
I placed an order for delivery via Uber Eats and it has been the most annoying experience I have encountered in order just to receive food. Firstly the way they packed my food was horrible, sauce and gravy everywhere! Secondly, my order was incorrect, don't they read the order specifications? I have an allergy so I could not eat the food that was delivered to me. A new order was placed and now it's been 2 hours that I've been waiting for the new order to arrive. So now I must wait to eat cold frozen food that has been on the road since this morning. It has been 3 and a half hours that I have been waiting to eat. So basically, I'll just die while waiting for Wimpy ****arney. They're behaving like I didn't pay for this meal.
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Wimpy's replyOfficial
11 Jul 2019, 18:37Hi Mushfeeka
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,
Wimpy's reply11 Jul 2019, 18:37
Official
Hi Mushfeeka
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,