AG
Akhona G

1 reviews | Active since Jun 2011

15 Sept 2025, 08:04

Wimpy Arbour Crossing customer service from Manager is the pits

I am a huge fan of Wimpy franchises and I go there frequently. I happened to visit the Arbour Crossing Wimpy owed by Fred McKenzie. I was absolutely appalled when I respectfully requested for a change of our bacon streaks as it was off. I asked the waitress to please replace just the bacon. Not the entire meal as that was the only thing that was off and sour tasting. Connie Khanyile who is the manageress there proceeded to inform me that no one else has complained about the bacon sam she doesn’t see what the complaint was all about. I requested that she diciest from saying this as this was a valid complaint. At some point I had to advise her about having good customer service skills. The waiter Nkulu had to come defuse the situation as I was getting rather frustrated with the situation which could have easily been taken care of promptly. To say I am highly disappointed in this particular service at this wimpy would be an understatement. This is completely different to the treatment one gets at the wimpy at galleria. I couldn’t even finish my meal as I wanted to get out of there. What a horrible experience when all one wanted to do was to have a decent meal on a Sunday. Please deal with that manageress Connie or you will have other unsatisfied customers as myself.

0
Replies (0)