CW
Chantel W

1 reviews | Active since Sept 2017

08 Sept 2017, 09:49

WIMPY 72 High Street, Worcester

Where in your life have you ever heard that someone tells a customer "don't speak so loud over the phone. There is something wrong with our landline and because of that you sound like you are screaming". Well that is what I was told this morning by a lady from Wimpy Worcester. To top it off this girl and someone in the kitchen are disputing on how the eggs should be made. Very unprofessional ladies You are not in your kitchen at home nor is the landline your personnal landline where you can talk to customers like you want too. This is the most unprofessional restaurant I've ever been too.

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Replies (1)
Wimpy
Wimpy's reply28 Sept 2017, 13:41
Official

Thank you very much for taking the time to report your experience with our Worcester branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.


Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,

The Wimpy Team.