KP
Kevin P
1 reviews | Active since Dec 2016
15 Dec 2016, 12:16
Wimpy
<p>Most unpleasant experience ever </p> <p>Arrived at 11am waited 5 minutes for a menu </p> <p>Served after another 5 minutes </p> <p>Waited 30 minutes with meal still not ready</p> <p>Left store at 11h43 after settling bill for drinks only to be told that meals are now ready </p> <p>Nothing wrong with Wimpy as a brand..management showed no remorse</p> <p>Drove straight to Bellairs store...chalk and cheese </p>
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Wimpy's replyOfficial
17 Dec 2016, 12:15Thank you very much for taking the time to report your experience with our (Northgate) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy
Best regards,
Wimpy's reply17 Dec 2016, 12:15
Official
Thank you very much for taking the time to report your experience with our (Northgate) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy
Best regards,