ZM
Zia M
1 reviews | Active since Oct 2014
30 Jun 2015, 08:40
Wet Floor No apology
I stopped for breakfast with my family at Wimpy Ottery Hyper Cape Town. Firstly, I had to get up and order at the counter as we were sitting a while without anyone coming to take our order. I turned back for my purse and slipped on the wet floor and needed to grab a chair not to fall on my face. Despite the embarrassment the cashier didn't seem that phased she actually looked a bit shocked, and possibly holding in a laugh. With no apology after I said the floor is wet with no \caution signs"she just looked at me and proceeded with taking my payment. I didn't want to make a scene as all we wanted was a nice quiet family breakfast. I am very disappointed as i love Wimpy foods but I WILL NOT be returning!"""
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Replies (1)Wimpy's replyOfficial
01 Jul 2015, 10:08Hello skyeman,
Thank you very much for taking the time to report your experience with our Ottery Hyper branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Ottery Hyper branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply01 Jul 2015, 10:08
Official
Hello skyeman,
Thank you very much for taking the time to report your experience with our Ottery Hyper branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Ottery Hyper branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
