Weak Milky Coffee - Service Delivery Very Bad
<p>I am a regualar customer to Wimpy Durban Central Smith Street, I order coffee on a daily basis and still receive pathetic services from the Manager at Wimpy even after explaining what had went wrong, </p> <p> </p> <p>I placed an order for delivery of coffee (Strong Coffee) at 08:10</p> <p>At 08:55 I called the manager Zanele who explained they are extremely busy, fair enough i stood and she did explain as we was on the phone that the delivery is on the way. </p> <p> </p> <p>At 09:10 - I called back and asked Zanele what had happened to the delivery which was on the way. Zanele then did not have any answers. I then informed her that I am not happy with her services especially for one cup of coffee i had to go through all of this.</p> <p> </p> <p>At 09:20 - I receive my coffee which is warm - milky and does not look good at all :( </p> <p>I contacted Zanele and informed her of this, Zanele stated she made the coffee herself and the coffee is strong. I then told Zanele I order coffee from there everyday and I know what strong coffee is, Zanele refused to fix the problem. I did advise her I will contact area manager MDU. As previously I had the same problem with Zanele. <br /><br />I am waiting for a response from Mdu.. Please can I have his contact number. </p>
Thank you very much for taking the time to report your experience with our Smith Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Thank you very much for taking the time to report your experience with our Smith Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
