1 reviews | Active since Jan 2018
Waters not trained
The waiters at Wimpy at the Matlosana Mall are definitely not trained. Early morning we are in a hurry with businesses of our own. 1) We ordered 2 big coffees, we received 2 coffees, one small! 2) We asked repeatedly for white bread, the lady came back to confirm if it should be white bread. She never made notes. 3) I ordered 2 slices of white bread with baked eggs and received it scrambled. 4) My wife's chicken and Mayo was so thin the wind will blow it away. Time consuming, we could not wait for them to make other breakfast.
We are sorry that you and your wife had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention and we shall be looking into the training for this store. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you and your wife had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention and we shall be looking into the training for this store. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,