1 reviews | Active since Feb 2014
Waiting. And waiting
Went to wimpy in meadow dale mall in edenvale 16 December at 10h20 by 10h40 there was no waiter yet to take our order. By 11h10 we ordered. Got our order 11h45. And asked to get our bill while we wait. The table next to me also complained they are also still waiting for the bill. I noticed they finally decided to get up and probably got there bill from some where else. All the tables around me were complaing about having to wait for service. After we where done eating still no bill i saw the waiter at another table and ask to please arrange the bill. 10 minutes later we got the bill. We finally also decided to pay infront us the waiter failed to fetch the bill. There was another costumer. Also in front of us paying and complaining about the same bad service. Spent more 2 hours having breakfast. Such bad service and time consuming. Was first time visiting this wimpy and will never again.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
