AG
Andries G
1 reviews | Active since May 2015
24 Dec 2015, 09:52
WAITER/COLD FOOD/ LONG WAIT/
Me and my wife are regular Wimpy customers, but with the service we received from the Wimpy in the Middelburg Mall (Mpumalanga) pulled some of our Wimpy teeth. I don't no where to start.<br> 1. Waiter was totally unprofessional and rude with no communication.<br> 2. The Wimpy was nearly empty but we had to wait more than 40 min for our food.<br> 3. The food was cold, old brown lettuce on burger with no onions and the patty was over done.<br> 4. Waiter only returned to collect the plates with no communication at all. <br> 5. Dirty sticky table tops.<br> 6. Torn seat covers.<br> 7. On request for a rating form there was none available.<br> 8. I was so discussed.
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Wimpy's replyOfficial
05 Jan 2016, 10:11Hello ANDRIESVG,
Thank you very much for taking the time to report your experience with our MIDDELBURG MALL branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our MIDDELBURG MALL branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply05 Jan 2016, 10:11
Official
Hello ANDRIESVG,
Thank you very much for taking the time to report your experience with our MIDDELBURG MALL branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our MIDDELBURG MALL branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care