EH
Elize H
1 reviews | Active since Oct 2015
22 Oct 2015, 15:10
Waited over 2 hours for delivery
At approximately 12:00 I phoned Wimpy, Alton for a toasted sandwich and chips for delivery to our work premises and only when I phoned at 14:00 was I told that they had run out of Ham and that was the cause of the delay. The person taking my order could not take the order correctly, was the first Excuse from the person that answered my call. Then when I phoned again to speak to the manager, I was told that the delivery guy was at my premises however, He said that that the premises that he went to, no-one place an order. at 14:45 I cancelled my order due to the total lack of service or will to keep a client. This is by far the worst service that I have ever had from any franchise.
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Wimpy's replyOfficial
23 Oct 2015, 08:12Hello EHHeath,
Thank you very much for taking the time to report your experience with our Alton, Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Alton, Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply23 Oct 2015, 08:12
Official
Hello EHHeath,
Thank you very much for taking the time to report your experience with our Alton, Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Alton, Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care