1 reviews | Active since Sept 2016

12 Dec 2017, 13:30

Waited 2 hrs to order

My friend and I went there for a late breakfast, the restaurant was not even busy maybe +10 or less people. We waited so long for a waitress & a guy who appeared to be the manager came and asked if we were helped we said no, he never came back. We stopped a pregnant lady who took our drinks order and never came back, we waited for her for very long maybe an hr, the same rude ill-disciplined guy who i think was the manager came again can't recall his name think its Jericho or something like that. We told him we are still waiting for drinks, we were calm cause we were busy with a business meeting. He was so obnoxious and used his hands to chat to us, we didn't even understand what he was saying. Ive never encountered such human beings in my life

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Replies (1)
Wimpy
Wimpy's reply30 Jan 2018, 12:06
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***