BJ
Beronice J

1 reviews | Active since Apr 2017

03 Apr 2017, 11:33

Very unacceptable service

<p>Wimpy Bluff has very unacceptable service. We arrived and waited 5 minutes before someone seated us the waiters walked passed and ignored us, eventually the manager seated us. Then our waitress, who was about to take our order, walked away to help other people who walked in after us. After 10 minutes of waiting we were eventually helped after instruction from the manager.</p> <p>The attitude of the waiters was rude and it is probably the reason why I will never be returning to this Wimpy.</p>

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Replies (1)
Wimpy
Wimpy's reply03 Apr 2017, 13:03
Official

Thank you very much for taking the time to report your experience with our Bluff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team.