Very Sad.
My Boyfriend and I are big Wimpy fans and eat at Wimpy almost weekly, but my experience at Wimpy today and honestly put me off Wimpy completely! I'm honestly disgusted.
Felt like a stray dog walking into a restaurant the way we were treated. ...
Our waiter Amy, was very rude and kept correcting us when we were trying to place our order....
She wouldn't even allow us to order our drinks seperatly from our food.
We sat at a dirty sticky table that looked as dirty as the floor.
The manager was uninterested in helping us get better service and seemed completely oblivious to the way we were treated.
It's very sad. We drove 12 hours waiting for an awesome Wimpy breakfast (the only stop for food we made) only to experience this ....
What's even more sad is it's not the first time and I'm sad to say that the Wimpy standard of service is not what it use to be and drastically getting worse.
After waiting 45 Min for 4 burgers we walked and out and finished the last 5 hours of our 12 hour journey with no food.
Wimpy will never be the same for me after today....
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Wimpy's replyOfficial
30 Jan 2018, 11:09We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply30 Jan 2018, 11:09
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,