KM
Kobus M

1 reviews | Active since Sept 2014

12 Apr 2015, 13:55

Very rude service

My wife and I come to Wimpy Melkbos, Centre, often as we do enjoy their food. The problem we experienced more than three times now is how incredibly rude the manager Trudy is. <br> She does not greet anyone, does not acknowledge the existence of any one of her clients, in fact she does not even look any one in the eyes. <br> Today she rudely told us that the power would shut down in half an our so we should just order already (as we walked in).<br> <br> As a regular I will not be visiting this Wimpy anytime soon as her presence is very unwelcoming and unsatisfactory. This is very bad as the rest of the staff could not be any nicer.

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Replies (1)
Wimpy
Wimpy's reply13 Apr 2015, 15:02
Official
Hello cssx1l3,

Thank you very much for taking the time to report your experience with our Melkbosstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care