Very bad service and loyalty programme

Seems like Wimpy's service as a general is deteriorating all the time. I was at Wimpy in Meyersdal two weeks ago to order burgers and chips take away. Had to wait more than thirty minutes for that!! No apology from Wimpy employee - only comment that I got was that they are busy!!!! To make it worse - I then had to wait AGAIN for my milkshakes to be made when my food finally arrived with food then standing and getting cold on the counter. On Monday, I therefore went to Wimpy in New Redruth - hoping for better service - unfortunately no such luck either!! They were not busy at all, but we had to wait to be helped, we waited long for our food to arrive and then had to wait again for the bill to be brought to us (we actually got up and went to the till to pay there). Then I didn't get the slip with a bar code to earn loyalty points - when I queried this, I was just told they don't know - they think it was due to generator being used for power and that there is nothing they can do!! Now probably the third time that this has happened to me where I couldn't claim points under their supposed loyalty programme - does not help you have a programme, but you can't earn the loyalty points!!! There is also no attempt to sort this out afterwards so that I can earn the points at a later stage!! Really not great service and I think safest bet is not to go to Wimpy at all, seeing that nothing changes and one gets the bad service in more than one franchise.