LE
Lezahne E

1 reviews | Active since Dec 2014

17 Jun 2015, 21:03

very bad service

Tonight was the first time I've ever been at the Wimpy in Steve Biko road that I was truly disgusted and disappointed. Get to my seat and <br> Waitress gets my drink quickly. Quarter to 5 i asked her to give me 5more minutes to decide what I want to order. 15 minutes later she <br> Reappears from the kitchen. She stands talking with a gentlemen with another waitress a further 5minutes while I'm looking her straight<br> In the face. Eventually she comes over and takes my order. My friend came in as she was putting in the order, so i walked to her to give her<br> His drink order. Again the drink came quickly. Suddenly the food is by us and every staff member is missing. I took photos to proof that no<br> One was in the shop. For 20minutes no one came to assist us further. So when she finally appeared again, i asked for the bill. Not once did <br> She try and ask us if we needed anything. I walked up to the front desk to pay and the waitress came and stood there. That was so uncomfortable<br> Now i was already upset with the service, now this also. I didnt tip her. I asked for the manager that apparently left earlier already. Extremely disappointed after 3years of going there now

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Replies (1)
Wimpy
Wimpy's reply18 Jun 2015, 08:52
Official
Hello Ashlan,

Thank you very much for taking the time to report your experience with our Gezina branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care