1 reviews | Active since Oct 2017
Yesterday on the drive back from Durban to Johannesburg, we stopped at and Engine with a Wimpy in UThukela where my husband being vegetarian meal, half way through his meal he found bacon in the meal and when he proceeded to inform the manager he was less remorseful his biggest concern was us not putting this up on social media and he was offering us a cup of coffee as an apology. We found this very offensive, it was completely overlooked and a cup of coffee does not serve as compensation for serving someone something they don't eat. The fact that his Wimpy's image was more important that the mistake at hand is definitely reason to never have a Wimpy experience again
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
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