1 reviews | Active since Jun 2018
Useless service @ Wimpy Kranskop
We were on our way to Johannesburg and stop for breakfast at Wimpy Kranskop tollgate on the way to JHB. We ordered our food and went to sit someone came after us and got their food in 10 minutes. We were waiting when the food came it was cold and my sisters food(flapjacks) didn't come. We finished our food and wait for her food. We went to look what was going on then there were 4 staff members around the flapjacks. At long last (45 minutes) it came and we went to ask for syrup when we put the syrup on the food there were ants in it. I went to the manager they just say sorry.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,