1 reviews | Active since Jun 2016

09 Oct 2016, 11:00

Useless and slow at being useless!

<p>Stopped at the Wimpy blockhouse north. </p> <p>Stood 5 min before i had to actually go ask for help. Sat down. 15 min later no one had even brought menus to us. Friends joined us. I went and asked for assistance. Was told someone would come. 5min later still no one so we called the next waitress to come past. </p> <p>Ordered. 5min later the waitess comes back. No decaf cappuccino. No cream for cappuccinos. Really?! </p> <p>Then food took at least 20min to come. 2 of 4 plates. Then 5-10min later the next 2 plates come out .</p> <p>It wasnt even that busy. </p> <p>Im sorry... how can you not have decaff and cream?! On a weekend?? </p> <p>Shocking, slow and the worst experience ever. </p> <p>Pull your socks up wimpy. </p>

0
Replies (1)
Wimpy
Wimpy's reply13 Oct 2016, 13:12
Official

Thank you very much for taking the time to report your experience at our Blockhouse North branch . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy

Customer Care

Best regards,