1 reviews | Active since Apr 2017
Used Toothpick in Cappuccino - Wimpy not bothered
<p>Wimpy East Rand Mall - (Reference 242897) Imagine taking a sip of your freshly ordered Creamochino, only to discover there is a used toothpick in the cream. One sip and the dirty hidden toothpick has now entered your mouth and punctured the inside of your cheek drawing blood. </p> <p>The fact that this toothpick could carry a host of deadly diseases is but one problem.</p> <p>Luckily the toothpick did not get lodged in my husbands throat which may have quite easily caused asphyxiation and/or death.</p> <p>The state of the kitchen and the staff's conduct must seriously be questioned when something like this occurs. </p> <p>The manager on duty has the following response "I'm sorry"</p> <p>After calling Head Office I was told I could have a free meal at the same dirty store!</p> <p>I said that I would not be going back to the said store and was told that was all the could be offered.</p> <p>I instead requested a doctor's visit be paid for and was told somebody would come back to me after 2 months I have still not had a call back.</p> <p>Wimpy takes no accountability and I am strongly questioning there ethics. </p> <p>In a time when diseases such as Hipatitis, Hiv and TB (to name but a few) are rampant I believe that Wimpy should have taken this matter a lot more seriously and atleast covered the doctor's bill to ensure that no diseases were contracted.</p> <p>It is evident by the lack of communication that Wimpy finds this vulgar standard acceptable and sees no harm in what transpired.</p> <p> </p> <p>A once loyal Wimpy customer.</p> <p> </p>
Thank you very much for taking the time to report your experience with our East Rand Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Thank you very much for taking the time to report your experience with our East Rand Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
