urgent

I ordered a chicken Baguette, and was travelling to johannesburg using a translux bus, by the time. When I collected my order, it ws not done, so seeing that the bus was about to leave I told her that I want to cancell and she refused to cancell my order and told me that I'm not buying a ready made meal and I should go tellthe bus driver to wait for me coz the food I ordered was not a ready made food. When she ws busy packing the order, she was telling her collegues that people think that they are buying ready made food and we are not machines, when I asked what she was saying, she told me that thehe food was not a readymade meal and she told me that I'm yet to wait,when I had asked to cancell the order. Please do sosmething about this.