1 reviews | Active since Dec 2018
Unsightly food delivered
Good day all,
Being a loyal Wimpy customer since varsity days, but clearly the food quality has gone down recently. While at work on Thursday 19 Sept, (I was working at Hatfield plaza that day at a pharmacy I wont mention here, but the wimpy staff there know the pharmacy). It was a really busy day so I just made a telephonic order to be delivered to me at work since it's just within the plaza. I paid on delivery, assuming the food would be the usual fresh and mouth-watering one, buy voila!...I was disappointed at the brown/yellow and dry lettuce in my food, I even took pictures so I could go there later and show them, but they were closed before I could get there after work. Even the sight of the food was unlike them and I doubt I will go there again. My name is Titi, and the lady that delivered the meal was friendly, but the food quality was a NO NO! The pics are available on request.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Wimpy Team Customer Care Line: ***
