1 reviews | Active since Jun 2013
Unsatisfactory quality of food and exorbitant prices paid.
On Saturday 24 August 2019 we went to Wimpy Ormonde with my 3 kids. Firstly when we arrived i was turned off by the fact that i have to order and pay before seating down. Secondly it was difficult to find food on the menu because i know of a page from the menu which has different additions you could choose to create your own meal. The page was not there i had to say what i wanted and be quoted. Thirdly the kiddies meals are R24 something and R43 something if you want to get a toy. What a price to pay for a toy even McDonalds happy meal has better toys then the ones i got for the kids. Even the cashier laughed at me when i told her we are being ripped of by paying almost R20 for a rubbery toy (eg. small lizard). I was really disappointed with this Wimpy and to think how conveniently its positioned. Also my cheesegriller was hard. Think Management of that Wimpy need to consider the above issues i have raised.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***