Unprofessional Management

<p>We went to the Wimpy at George airport. We entered at about 07:15, although they were not official open yet, we were allowed to have a seat. Annie, the manager, had a staff meeting, something we were very sorry to be able to listen too. There were about 5 other customers in the Wimpy with us. Annie talked so loud that we could not help but hear. First she started repremanding the staff saying "I will not allow that ****", that went on for a few minutes and then she went on to sales techniques. She talked very rudely to the staff and didnt motivate them at all. We felt very sorry for the staff. After the meeting Annie came to us and we suggested to her that next time she has a meeting in front of customers with her staff that she does it more quietly and decently. She then rep**** that they are not open yet, we cant tell her what to do, and she will talk to the staff the way she wants to. She also said that the customer is not always right. I rep**** that being in a customer orientated business, she will have to change her attitude. She just waved it off and told us that we cannot tell her how to run her business. We and two other customers decided to leave then and went to Illy restaurant where we were greated with a friendly smile and great service.</p>