1 reviews | Active since Feb 2016
unknown policies on exchange of food items
Being a Wimpy client, I always had the joy of enjoying breakfast at your outlets. One of the benefits being the fact that's you are able to swap some of the items I don't eat on your menu. And since I don't eat eggs due to allergies, I always replaced them with an item with a similar cost. But to my supreme I went to wimpy in barbeton and wanted to enjoy the executive breakfast while swapping eggs with chips or bread. To my dissapointment I was told it is not possible and with no reason give beside that the franchise owner is refusing to do it for no particular reason. This is for the first time I have experiencedone such with any wimpy and failed to understand why am not able to have value for my money due to my allergy. And worst of all this is the only wimpy in the whole country with such rediculous policies
Thank you very much for taking the time to report your experience with our Barbeton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Barbeton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care