SM
Sindisiwe M

1 reviews | Active since May 2012

02 Aug 2015, 08:23

Unhygienic and unappetizing food

On the Afternoon of Friday the 31st July, I decided to take my mother to lunch at Wimpy. When we sat at our table we found our table filthy and it took some time for our waiter to clean it. We then noticed most of the tables looked that way, once customers leave there's no hurry to get things clean. Then my order arrived, there's no care in how food is made: my baguette looked like a bad roll, the honey chicken mayo had honey running all over the plate, the mayo was nauseating and the chips were just thrown onto the plate. Disgusting...Wimpy Festival Mall you should be ashamed of yourself. The staff is bothered about cleanliness, about presenting good food and great customer service.. Everything looks run down..and this is okay to present to customers, I would imagine this is bad brand presentation Wimpy. It changes the perception I have about Wimpy certainly...

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Replies (1)
Wimpy
Wimpy's reply04 Aug 2015, 14:32
Official
Hello Mbuthumas,

Thank you very much for taking the time to report your experience with our Kempton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care