BO
Bianca O
1 reviews | Active since Apr 2019
29 Apr 2019, 11:29
UNHAPPY WITH THE SERVICE RECIEVED AT THE WIMPY IN QUAGGA CENTRUM!!
Went for cappuccino's at the Wimpy at Quagga centrum today. But the service was VERY poor the waitress didn't ask us if we wanted cream or foam and she also didn't ask us if we wanted regular or mega. After we were finished with our cappuccino's she didn't come to give us our bill. We got up to pay and when we received our bill the price of one cappuccino were HIGHER than the price in the book.
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Wimpy's replyOfficial
14 May 2019, 10:56Hi Bianca
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Wimpy's reply14 May 2019, 10:56
Official
Hi Bianca
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***