LM
Lufuno M

1 reviews | Active since Feb 2018

27 Jun 2019, 20:54

Unhappy customer

My friend and I decided to meet for lunch. We went to wimpy (maponya mall) for lunch, ordered our food and we were served after an hour or so by Hlengiwe, anyway we ate our food then later left the restaurant. My friend started having a headache and stomach cramps. We had to leave the mall immediately.

When I got home I started experiencing the same thing, my stomach cramps were severe. That's when I realised that it's probably something I ate and obviously from wimpy because that was our last stop. I am really not happy with the service and obviously the food. I don't see myself eating at that restaurant ever! It's unfair that we Recieve such service and get no apology for the delay and get served food that makes u sick after indulging. We can't be spending money for such low service and unhealthy food. Food inspectors should be involved in such matters for restaurants that sells unhealthy food and get penalized. I am not happy at all and I will be taking this further.

Unhappy client Pearl Munyai

0
Replies (1)
Wimpy
Wimpy's reply11 Jul 2019, 18:34
Official
Hi Lufuno
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Wimpy Team Customer Care Line: *** 

Best regards,