Unfairly treated

This morning I visited Wimpy Willowcrest to redeem my eBucks breakfast voucher, and unfortunately, I was very disappointed with the service I received.

When I presented my voucher, the cashier immediately said that it wasn’t working due to “network issues.” I politely asked her to try entering the code anyway. While she was in the process of doing so, a white customer walked in, and she asked me to wait while she assisted him first — even though she was already helping me.

After taking my order, she went to the kitchen and told them to hold off on preparing it. She then came back to tell me that my WiCode could not be found, which I honestly find hard to believe. Based on her attitude and the way she handled the situation, it felt as though she simply did not want to assist me, especially because I was redeeming a voucher.

This experience left me feeling discriminated against and treated unfairly. I value my FNB eBucks benefits, and I did not expect to be made to feel unwelcome or less important for using them.

Is this really how Wimpy treats customers who redeem their benefits? I hope management takes this feedback seriously and ensures that all customers, regardless of how they choose to pay, are treated with the same respect and courtesy. Do your cashiers know that we use our time and money to come to the store only for them to treat us like this because we are redeeming vouchers.