1 reviews | Active since Oct 2015
Undercooked sausages
It is the second time I have been to the Wimpy in Sandton City where I received undercooked, as good as *raw*, sausages after making it very clear that all the meats on the plate should be welldone. <br> <br> It was two weekends ago, (3 October), when I was at the Wimpy, Sandton City. I ordered mainly meat plate (steak, chop, sausage) and had Greek salad with it in the place of the chips and toast. The sausage was undercooked. It took the kitchen approximately 20-minutes to return the sausage cooked again. <br> <br> Could have been 4 - 5 Saturdays prior to 3 October that I was at the same Wimpy and this time, I ordered Thrill of the Grill - without chips/toast - with Greek salad. Again, the undercooked sausage was on the plate, though everything else was welldone. <br> <br> We were at this Wimpy between 15:00 and 16:30 on both occasions, and so it seems that when the owner leaves the site, poor service becomes standard. This I say, as on 3 October I asked the front-manager where the owner was, and was told that he left at around 14:00.<br> <br> What a shame that when the owner leaves, those he has to uphold the good brand name, stains the brand image.<br> <br> Another thing, LOUD music is unwelcoming.
Thank you very much for taking the time to report your experience with our Sandton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Sandton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
