TC
Thomthom C

1 reviews | Active since May 2016

29 May 2016, 14:46

Unbearable food

<p>there we are as travelers traveling around the country, we decide to grab a grub and at a blink of an there was wimpy. As we got in we headed for bathrooms, they were smelly and dirty. And then as I got out I asked why, they said there was no water. But worse there was not even notice or caution that we should not go in. " Very bad". We went through to sit then there comes an old lady around late 50s to early 60s to serve us. She was quite nice let alone her age. Now we start to order and she couldn't even hear what we were saying, couldn't understand her own menu. But we tried to be nice and polite. We called the supervisor to explain the menu. Our order we in, well we didn't wait long and the food came. The food was horrible, we ordered steak and chicken with chips, chicken wrap with mayo. The steak was bad, had no seasoning and as for the wrap was beyond horrible, with very stale veggies. The lettuce wilted. I was so disappointed with Wimpy for the first time in so many years I can't even count.</p>

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Replies (1)
Wimpy
Wimpy's reply10 Jun 2016, 10:16
Official

Thank you very much for taking the time to report your experience with our Senekal branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care

Best regards,