1 reviews | Active since May 2016
Unacceptable service at Wimpy
<p>Stopped for breakfast at Wimpy Kokstad on our way to the Comrades</p> <p>normally one would be greeted and then seated however there were no staff at the door so we looked around to notice 3 or 4 vacant tables but which had not been set or cleaned. We found a suitable table which had not been prepared with cups used tooth picks etc from the previous people still on the table and we sat down We looked around and the staff where hasseling around and we remained unnotice Eventually a waitress arrived with menus and picked up the cups etc and put the menus on the table ontop of some food and spilled coffee I requested her to please wipe the table first and we ordered coffee . The coffee took about 15 min and while we were waiting we attracted her attention as to why it was taking so long and if while we were waiting we could order breakfast as we were now in a hurry No apologies or explanation were given, but only a sullen stare We eventually ended up waiting 40 min for our cold food to arrive After completing our meal we again waited for a bill which never arrived so we went to the pay counter to request one We wanted the bill split and asked the lady handling payments for a calculator She looked around and seemed not to find one and disappeared to the back and returned still not having found one and remained looking and then went to another patron to take there money I could not believe what I was seeing.I eventually used my phone calculator place to</p> <p>calculate the payment split and put the money on the counter and said to the lady that her attitude and service of her staff was not acceptable Later that day we met other people who had stopped off there and had similar shocking service May I say I will never stop there again and find a restaurant who should train and practice international standards totally unacceptable</p> <p> </p>
Thank you very much for taking the time to report your experience with our Kokstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Kokstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
