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Bapsie B
1 reviews | Active since Aug 2015
31 Aug 2015, 18:55
Unacceptable handeling of food
Me and my sister went for dinner at Wimpy in Colesberg when we found our food was cold and we sent it back when the waiter heated it up in the microwave and after several seconds she took it out and stuck her finger in my mushroom sauce to feel if it is hot. After that, we caught her drinking out of one of the containers in the kitchen. She brought the food back while it was still cold. They called the manager and she was not of any assistance. BAD CUSTOMER SERVICE. She said that se will check on the cameras but nothing came of it.
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Wimpy's replyOfficial
02 Sept 2015, 11:31Hello bapsiebritz,
Thank you very much for taking the time to report your experience with our Colesberg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Colesberg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply02 Sept 2015, 11:31
Official
Hello bapsiebritz,
Thank you very much for taking the time to report your experience with our Colesberg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Colesberg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care