Two payments pending but money didn't reach Wimpy and it isn't in my account anymore.

Last week Thursday I paid for a breakfast at Wimpy. I forgot my wallet so I opted to pay with the Capitec scan to pay option on the Capitec app.

The payment slip showed "pending". And I was told that if showing pending the payment was not through. I scanned again and same was shown in the card machine. "Pending".

They gave me one of the employee's phone number that was linked to their Capitec account and I transferred the payment to them.

They said that the other two payments that was pending would be reversed by Capitec within a day. I waited one day but no reverse happened. On Friday I went to Capitec and they assured me that the payments was not outstanding or pending and that it did went through to Wimpy.

And that if I wanted to reverse these payments I will need the two slips from Wimpy that stated pending. But it would take a few days and a fee to reverse the payments.

I went back to Wimpy and they said they would investigate. They only could provide me with one slip.

They showed me their cash up slips for Thursday and there wasn't any corresponding payments that went through.

The manager of Wimpy then took my statement and their cash up printout to Capitec bank herself. They told her that if I wanted that two payments reversed had to do it on the same day only.

Now I have no idea what to do. According to my bank statement I paid three times for one R102 breakfast. So for big guns like Capitec R200 is nothing. But for me it means a few days electricity or fuel, or milk and bread

So the money isn't in my account anymore and it also isn't at Wimpy.

Where is my money then now? Must I just let it go?

It is not right. And how many times dies this happen. And somewhere someone gets that money as it cannot just disappear into thin air.

It's 5 days now and my money is gone. No reverse happened.

I do not exactly know who is at fault here as Wimpy provided me with proof that the money didn't get to them, however Capitec couldn't provide me with an answer of where my money is now.

I must also note that Wimpy employees were very helpful and really made an effort to assist me.

They even want to make a collection between all the workers to pay me back my missing money, but it is not right because they are not at fault, and someone or something must have that money. It cannot just disappear.

Only thing I know for sure is that it isn't in my Capitec account anymore.

I don't feel right to lodge this complaint because of the efforts of the Wimpy staff to assist me. But what else must I do? I can't just forgot about more than R200. And I do not blame Wimpy l, rather Capitec's scan to pay functionality.

I also lodged the same compliant here against Capitec. Because I really do not know what else to do.