Twice over two days
<p>Yesyeday I call Wimpy to advise what time they close. The Jean branch advises they close at 20:00. I get there at 19:45 only to find the entire shop closed down? Then I get there today as the website advised that they close today at 21:00. Again same story. Shop closed. Great what to operate. Misleading clients. I don't want your generic response about getting someone to attend but rather want a solution/answer here. you have twice mislead me and wasted my time.</p>
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Wimpy's replyOfficial
03 Jan 2017, 15:20Thank you very much for taking the time to report your experience with our Jean branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
Wimpy's reply03 Jan 2017, 15:20
Official
Thank you very much for taking the time to report your experience with our Jean branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,