SS
Sylvia S

1 reviews | Active since Oct 2010

10 May 2016, 07:18

TREATED UNFAIRLY AT WIMPY HAYFIELDS PIETERMARITZBURG

<p>Me and my husband went to have breakfast in wimpy hayfields in Pietermaritzburg,while there the restaurant was full so we had to wait for sitting which we didn't mind but as we were waiting other Indians came stand behind us,the guy by the name of ROSHAN working there just took them for sitting p***ing us on the que in front of other staff by the name of Mbali who were also suprised.it was really ****** as the guy was indian so he took them over us and that was really unacceptable and I need it to be addressed ASAP we felt really belittle and useless at our favourite restaurant.we have filled in the complaint form same day gave it Mbali this morning when I wanted to find out what they have done about the complain she tells me she lost the card,how is that possible.Please WIMPY HEADOFFICE address this for me as we were not treated well by this restaurant.</p>

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Replies (1)
Wimpy
Wimpy's reply24 May 2016, 09:19
Official

Thank you very much for taking the time to report your experience with our Hayfields branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care